Usage Policy

Terms of use:

&LaVersa IK, Reg. No. 40002220728, Legal address: Bērzpils iela 44-25, Balvi, LV-4501 , hereinafter referred to as the online store, provides the content available on the website and provides goods in accordance with the Terms of Use set out below.

1. General provisions

If a consumer purchases goods through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", etc.

2. Making purchases

Prices and specifications of products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make the payment for the purchase to complete the order.

3. Payment terms

The payment currency on the website is euro . You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

  • Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
  • Estonian internet banking payments: Swedbank, SEB, Luminor
  • Lithuanian internet banking payments: Swedbank, SEB and Luminor
  • Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
  • Visa/Mastercard card payments

Using the online banking payment method, confirm the order and click the "Return to merchant" button.

Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.

The contract comes into force upon successful payment to the online store's bank account. If for some reason it is impossible to fulfill the order, the Buyer will be informed about this and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.

4. Delivery terms

The goods are delivered to the following countries: European Union countries . The purchased goods are delivered using: SIA “Swotzy” (reg. no. 40203423552, legal address Friča Brīvzemnieka Street 7, Liepāja, Latvia, LV-3401) Intermediary , on-site reception - Vidzemes Street 9c, Balvi, LV-4501. All fees and taxes that must be paid to receive the shipment at the delivery destination must be covered by the Buyer. Delivery costs are displayed before confirming the order. Purchased goods are delivered to the address specified by the Buyer within 3-5 business days. In exceptional cases, we have the right to send goods up to 45 calendar days, informing the customer about this.

5. Right of withdrawal

According to Article 22, Part 3, Clause 4 of the Consumer Rights Protection Law,
The right of withdrawal does not apply to food products whose quality or shelf life may change in a short time, or which are no longer suitable for resale after opening or damage.

Since the goods we offer are food products (chocolate dragees), the right of withdrawal does not apply to them.

    The Seller has the right to withhold payment until the Buyer has received the Goods or proof of return of the goods. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.

    The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment caused by circumstances and obstacles beyond the reasonable control of the online store.

    The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.

    6. Consumer rights regarding goods not conforming to the contract

    The online store is responsible for the non-compliance of the goods sold to the Buyer with the terms of the contract or for defects. The Buyer must inform the Seller of the non-compliance of the goods immediately, within 2 months after its detection, i.e. submit a complaint. The Buyer can submit a complaint by contacting the online store by writing to aletaboldane11@gmail.com

    The online store is not responsible for defects that occur after the goods are delivered to the Buyer or due to the Buyer's fault (for example, due to improper storage or temperature). If the purchased goods have defects for which the Seller is responsible,

    • is damaged or inadequate (e.g. mold, foreign matter or other quality defect),
    • the product has expired before the delivery date,
    • another item was sent, an item is missing, etc.

    The buyer has the right to request the elimination of defects in the goods or their exchange for new goods free of charge.

    If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Contract. The Seller shall provide a written response to the consumer's complaint within 15 days.

    7. Processing of the Buyer's personal data

    The online store processes only the personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.

    The online store transfers personal data to transport service provider(s) to ensure the delivery of goods.

    If you have explicitly agreed to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process your email address that you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us by writing to aletaboldane11@gmail.com.

    8. Dispute Resolution Procedure

    In matters not covered by these terms and conditions, the Buyer and Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

    The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.

    The buyer also has the right to resort to the dispute resolution bodies of the European Union.